Privacy policy
We collect, receive, and store any information you enter on our website or provide to us in other ways. This includes details such as your Internet Protocol (IP) address used to connect your device to the internet, login credentials, email address, password, computer and connection data, and your purchase history. We may also use software tools to track and measure session data, such as page response times, time spent on specific pages, interactions with the site, and navigation methods away from pages.
Additionally, we collect personally identifiable information—such as your name, email, password, communications, payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile information.
When you complete a transaction on our site, we collect the personal information you provide—such as your name, address, and email—as part of the process. This information is used solely for the purposes described below.
We collect both personal and non-personal information for the following reasons:
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To deliver and operate our services;
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To provide ongoing customer service and technical support;
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To communicate with visitors and users regarding service updates, account-related notifications, and promotional messages;
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To generate aggregated statistical data and other non-personal insights that help us and our business partners improve our services;
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To comply with applicable legal obligations and regulations.
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We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
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Our website is hosted on the Wix.com platform, which provides us with the tools and infrastructure to sell our products and services online. Your data may be stored through Wix.com’s data storage systems, databases, and general applications. All data is kept on secure servers protected by a firewall.
Any direct payment gateways provided by Wix.com and used by our business comply with the standards set by PCI-DSS (Payment Card Industry Data Security Standard), which is managed by the PCI Security Standards Council—a collaboration between major brands such as Visa, MasterCard, American Express, and Discover. These standards help ensure the secure handling of credit card information by our store and its service providers.
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If you no longer wish for us to process your data, please contact us at katiesillsmassagetherapist.co.uk.
We reserve the right to update this privacy policy at any time, so we encourage you to review it regularly. Any changes or updates will take effect immediately once posted on this website. If significant changes are made, we will inform you here, so you are aware of the information we collect, how it is used, and under what circumstances, if any, it may be shared or disclosed.
If you would like to access, update, correct, or delete any personal information we hold about you, please get in touch with us at katiesillsmassagetherapist.co.uk.